1. How do I activate my GlobalPlus Gold International Travel Insurance?

Gold International Travel Insurance covers international travel up to a maximum of 35 days per trip. For a trip to be eligible under the policy, you must depart from, and return to, your residence in New Zealand. A proportion of your trip must be paid for using your GlobalPlus credit card or Air New Zealand Airpoints Dollars™. Please see the policy document for full activation details (PDF 334KB).

For further questions about Gold International Travel Insurance, please call us on 0800 BNZ TRAVEL (0800 269 872)

2. What does the Gold International Travel Insurance Policy cover?

Gold International Travel Insurance can cover you for things such as:
   Cancellations and travel delays
   Medical expenses incurred on your trip
   Loss of luggage
   Rental vehicle collision damage

For full details of what the Gold International Travel Insurance policy covers, see Your Guide to Gold International Travel Insurance (PDF 334KB).

3. How do I activate my GlobalPlus Platinum Visa International Travel Insurance?

Simply by being a GlobalPlus Platinum Visa card holder at the time of purchase of your travel. You do not need to advise us of your travel or pay for any of it with your GlobalPlus Platinum Visa card. For full eligibility criteria, see policy document (PDF 358KB)

For further questions about Platinum International Travel Insurance, please call us on 0800 BNZ TRAVEL (0800 269 872)

4. How is interest charged to my account?

For any questions about GlobalPlus interest charges, please call 0800 4321 46.

5. How will I know my credit card payment has been received?

Your payments will show on your GlobalPlus statement, for the purposes of calculating interest, as of the date that we receive it. However, the payment may not reflect in your balance until the date it is processed. This can take up to two business days.

If paying your account by cheque, your payment must be received by us two business days prior to your statement closing date if it is to appear on your current statement. If we receive your payment after the due date, you may be charged a late payment fee and interest on your purchases. This will appear on your next statement.

6. What are the GlobalPlus fees and charges?

Click here to see our current interest rates and fees

An Air New Zealand Airpoints membership fee may apply.

7. I applied for a GlobalPlus Platinum Visa card and you've given me a GlobalPlus Gold/GlobalPlus card - why?

When you applied, you may have indicated that if we could not offer you a Platinum that we could provide you with a GlobalPlus or GlobalPlus Gold. As there are minimum credit limits applying to GlobalPlus Platinum Visa cards, if you do not qualify for a sufficiently high limit, we cannot issue you with a GlobalPlus Platinum card. However, we hope you will find your replacement card useful.

At some stage in the future, your credit limit may increase to the point where you qualify for a GlobalPlus Platinum card.

8. Who can apply for a GlobalPlus card?

To apply for a GlobalPlus card:

You must be at least 18 years of age, a permanent New Zealand resident and live in New Zealand

You must also not be an un-discharged bankrupt, or subject to proceedings under the Insolvency Act 1967

You must not be in default with any payment under any credit facility

You do not need to be an existing BNZ customer to apply - click here to apply now

9. What are Air New Zealand Airpoints Dollars™ and how do they work with GlobalPlus?

Having a GlobalPlus Card gives you the benefit of earning Air New Zealand Airpoints Dollars on your credit card purchases. Airpoints Dollars () are the currency of Airpoints™, Air New Zealand's frequent flyer programme. One Airpoints Dollar is equivalent to one New Zealand Dollar for flight redemptions on Air New Zealand ticketed and operated flights. You can use them to pay for any available seat for sale on any Air New Zealand ticketed and operated flights including Grabaseat*.

*Excluding any applicable taxes, levies or surcharges which must be paid for in cash.

10. Who do I contact if I have further enquiries?

For GlobalPlus Home Loan enquiries call 0800 BNZ LOAN (0800 269 562)

For GlobalPlus Gold or Platinum Visa International Travel Insurance please call 0800 BNZ Travel (0800 269 872)

For all other enquiries call 0800 4321 46 or click here to view our Contact Us page.

If you do not already have Adobe Acrobat or Acrobat Reader (version 4.0 or later), please download Adobe Acrobat Reader from Adobe's Web site before trying to view the .pdf files.